UX audit · Redesign concept · September 2026

An app as fresh as the milk it delivers.

We audited the current Country Delight app, listed the UX problems that cost orders and subscriptions, and rebuilt eight key screens to show the direction. This page walks through both, then lays out what a full revamp would look like.

Redesigned shop by category screen
Redesigned home screen with delivery planner
Redesigned home screen
Redesigned subscriptions screen
Redesigned cart screen
In one minute

The product is strong. The app gets in its way.

Country Delight's customers already trust the milk. The app should make ordering, subscribing and paying feel as reliable as the 7 AM drop. Today it doesn't.

What's wrong today

Promotions take the space products should have. Subscriptions, the core of the business, are hidden in a menu grid. Every screen uses a different background, icon style and label system, so the app feels like three apps.

What we changed

Tomorrow's delivery is the first thing on Home. Categories, cart and free-delivery progress are always in reach. One green, one type family, one navigation. Subscriptions get a proper tab with skip, pause and quantity controls.

What's next

This is eight screens built without analytics, interviews or brand guidelines. A full revamp starts with research, covers every screen and state, and ships a design system your developers can build on.

Part 1 · UX audit

What we found in the current app

Tap a number on the screen or in the list to see where each problem lives. Severity reflects how directly the issue blocks a customer from ordering or managing a subscription.

Across every screen

Four problems that repeat everywhere

Four backgrounds, no single surface

Dark brown on Home, cream on Products, blue-grey on Menu, white in cards. Nothing tells the customer these are one app.

Four icon styles in one nav bar

Filled green, thin outline, orange badge, yellow illustration. Icons should be one family at one weight.

Promotions in navigation, no cart

"4+3" is a campaign, not a place. Meanwhile there is no Cart, Orders or Subscriptions tab, and the basket hides behind a wallet chip.

Honest Milk, Pure TastePay for 4 DeliveriesAccount & Preferences

Three typefaces, no hierarchy

A serif tagline, a rounded sans for promos and a plain sans for menus. Prices, the fact customers care most about, are the smallest text on the screen.

Part 2 · Before and after

Same customer, same task, less friction

Three core journeys side by side. The redesign keeps Country Delight's green and the morning-delivery promise, and rebuilds everything around them.

Part 3 · The redesigned screens

Eight screens, one system

Green markers point to what's new or fixed on each screen. Everything here is built as a working front-end prototype, not just a set of mockups.

The blue gear button on these screens is a testing control in the prototype. It won't exist in the final build.
Design foundations

The rules behind the new screens

A small set of decisions applied everywhere. This is the start of a design system your developers can build components from.

Colour

One green, white surfaces

Country Delight green for actions and state. White cards on a white ground. Colour is reserved for what a customer can tap.

Type
₹246 totalCow Milk · 1 L · ₹68 per deliveryDelivered every morning, 7:00 – 8:00 AM

One family, three sizes

Prices and totals are the largest text on any card. Meta information is quiet and grey.

Components
✓ Subscribe · save 8%
Farm Eggs · 12 pcs₹110
Place order · ₹203

Same card, same button, everywhere

Product cards, subscription cards and cart rows share one layout. Every primary action is a full-width green pill.

Navigation

Four destinations, always visible

Subscriptions get a real tab. Cart and free-delivery progress float above the nav on every screen, so a customer never loses their basket.

Where this stands

We built the front third. The rest needs a proper project.

This concept was made to show direction, not to ship. It was built without analytics, customer interviews, brand guidelines or backend constraints, and it covers the screens below only.

Designed and prototyped 8 screens

Home & next delivery plannerShop by categoryCategory listing & filtersSubscriptionsCart & delivery slotOffers sheetHigh Protein store & ClubProfile & wallet
Roughly a third of the customer journey~30%

Not yet designed 15+ screens

Onboarding & loginAddress & location pickerProduct detailSearch resultsOrder tracking & delivery statusOrder history & invoicesWallet, payments & auto-payMembership purchase flowVacation / pause modeRefer & earnQuality test reportsNotificationsSupport & chatEmpty, error & loading statesDark mode & accessibilityMotion & micro-interactions

Plus the parts you only get right with research: what customers actually do at 6 AM, why subscriptions get paused, and where people drop out of checkout.

Part 4 · The full revamp

What we'd do with the whole app

Five phases, each with a concrete output. Timelines are indicative and depend on access to your team and data.

PHASE 1

Discover

Weeks 1–2
  • Analytics and funnel review
  • 8–10 customer interviews across cities
  • Shadow a delivery partner's morning route
  • Teardown of Milkbasket, Otipy, Zepto, Blinkit, Instamart
  • Heuristic audit of every existing screen
PHASE 2

Define

Week 3
  • Information architecture
  • Flows for subscribe, modify, pause, pay, vacation
  • Content and naming model (no more "CD Money")
  • Success metrics agreed with you
PHASE 3

Design

Weeks 4–7
  • Full design system: tokens, components, icons
  • Every screen, every state, light and dark
  • Motion and micro-interactions
  • Weekly reviews with your team
PHASE 4

Validate

Week 8
  • Clickable prototype of the full app
  • 5–8 moderated usability sessions
  • Fix what fails, re-test what matters
PHASE 5

Hand off & support

Week 9 onward
  • Dev-ready specs and component library
  • Front-end build or pairing with your developers
  • Design QA before each release

Better research changes the design

We guessed that tomorrow's delivery belongs at the top of Home. Interviews and analytics will tell us if that's right, and what else customers check every morning.

Subscriptions are the business

Every pause, skip and cancellation is a revenue event. The full project designs those moments with care, including win-back and vacation flows.

A system, not just screens

A documented design system means your team can add a new category or campaign next quarter without the app drifting apart again.

If you say yes

What happens next

Three things get the full project moving. None of them takes more than a week.

Step 1

A 45-minute kickoff call

We walk you through this audit screen by screen, hear what your team already knows about customers, and agree on what success looks like.

Step 2

Access we'll need

  • App analytics and funnel data (Firebase, Mixpanel, CleverTap or similar)
  • Brand assets: logo files, colours, type, packaging artwork
  • One product owner and one developer as points of contact
  • A test account and current app builds
Step 3

Discovery starts

Customer interviews and the analytics review begin within a week of kickoff. You see the first full-app prototype around week 8, with weekly reviews before that.

Who's behind this

A small team that designs and builds apps end to end

We do product research, UX, UI and front-end development under one roof, so the design you approve is the design that ships. Everything on this page, from the audit to the working prototype, was made by the same people who would run the full project.

Our other works are below. Happy to walk through any of it on the call.

Let's redesign the whole app.

Let's set up a walkthrough. We'll bring the audit of every remaining screen and a detailed plan for the full project.

Call or WhatsApp
+91 77992 43337
+91 93919 54467